Privacy Policy

Specialist CBT therapy for anxiety, OCD, depression and more in West London

Privacy Policy: The Lyceum Clinic is committed to protecting your privacy and handling personal data lawfully, transparently and securely. This policy explains how we collect, use and protect the information you provide when you access therapy in West London, at our Chiswick, Ealing and Richmond locations, or via online sessions. The practice is led by Sanah Younis, a BABCP-accredited CBT practitioner, and clinical recordkeeping supports safe, effective care. We collect personal data you provide directly when booking appointments, completing assessment and consent forms, communicating by phone or email, and during therapy sessions. We also collect limited technical data from this website such as cookies and analytics to improve online services. Health and clinical information are processed because they are necessary for providing treatment and for maintaining accurate clinical records; such information is treated as special category data and is handled with additional safeguards. Personal data is used to deliver CBT treatment, schedule and remind you of appointments, manage billing where applicable, maintain clinical notes, and comply with legal or professional obligations. We share information only where necessary to provide care or as required by law for example with supervising clinicians, referral sources, or emergency services in circumstances of risk. When we use external processors (for secure online booking, encrypted video-consultation platforms or payment services), we select providers with appropriate technical and organisational safeguards and ensure contractual protections are in place. We protect data using industry-standard security measures including encrypted electronic records and restricted access. Records are retained in line with professional and legal requirements and deleted or anonymised when no longer needed for the purpose they were collected. You have rights to access, correct, restrict or request deletion of your personal data, to withdraw consent, and to lodge a complaint with the Information Commissioner’s Office. To exercise your rights or for any privacy queries related to our West London services, please contact The Lyceum Clinic and we will respond promptly.